ON-HOLD RECEIVING & RESOLUTION TIMELINES
Every box or pallet that is sent to DP World Fulfillment warehouse must have a receiving order (RO).
The receiving order (RO) is crucial for the Operations team, to know which products are sent to our warehouse. The RO provides the item’s name, inventory ID, lot numbers/expiration dates, and the total units of each item.
All boxes/pallets that arrive without an RO (or with an incorrect RO) will be put on Hold.
EXAMPLES OF ORDERS RECEIVED THAT WILL BE PUT ON HOLD
- Box/pallet without an RO
- Box/pallet contains items that are not included on the RO
- Box/pallet with the wrong barcode
- Unannounced shipments
- Box/pallet with a delayed arrival from the rest of the shipment with the same RO
- Same label on multiple boxes
- Multiple products in the same box that are very similar and are not labeled
- Return orders that are not properly marked (tracking ID)
- Return orders that contain items that are not a part of the return order
- Products considered dangerous goods or prohibited items
- Over received items (more products sent than advised on the RO)
SLA TIMELINES FOR ON-HOLD RESOLUTION
If the received orders do not match the Receiving Order or have any other issues, our operations team will place them ON HOLD for you to correct. The SLAs below indicate the time you have to resolve the issue without incurring an ON-HOLD fee.
| ON HOLD TIME BEFORE CHARGE | Days |
| No RO | 1 |
| Lot numbers do not match | 2 |
| Barcode Isssue | 2 |
| Over Shipment | 2 |
| Other | 2 |
In each case below, the fee is applied after the allotted resolution time and is charged for every ‘started day'. Charges are applied in the local currency.
| APPLIED CHAARGES | EUR | GBP | PLN |
| No RO | 25.00 | 22.25 | 115.00 |
| Lot numbers do not match | 10.00 | 8.90 | 46.00 |
| Barcode Issue | 10.00 | 8.90 | 46.00 |
| Over Shipment | 10.00 | 8.90 | 46.00 |
| Other | 10.00 | 8.90 | 46.00 |
Once the issue is resolved, receive by quantity SLA is 2 business days.