OPERATION ERRORS POLICY

The DP World Fulfillment Customer Support Team will be your primary contact for any operational errors you encounter.

Reach out to Customer Support Team at support.fulfillment@dpworld.com, and provide as much detail as possible.

• The subject should contain the DP Word Fulfillment Order Number and concise error problem.
• Warehouse (e.g Venray / Hinckley / Elsenfeld / Swarzedz)
• For Inbound errors — DP World Fulfillment Receiving order (RO) number.
• For Outbound errors — DP World Fulfillment Order Number.
• Clear description of the issue.
• Print screens or any documentation you may have relating to the error.

The Customer Support Team will begin investigating the case on the same day they receive the complaint.

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