ORDERS SHIPMENT POLICY

This orders shipment policy is included in the DP World Terms of Service. If there is any conflict or inconsistency between this policy and our Terms of Service, the Terms of Service shall take precedence over any conflicting or opposing terms in any other agreement.

SHIPPING ON YOUR BEHALF

1. Rates and Charges

Shipping quotes provided are estimates only and may change based on actual product dimensions, weights, carrier rates, and delivery details. DP World Fulfillment is not liable for discrepancies due to incorrect information provided by you or external factors beyond our control.

2. Billable Weight (Dimensional Weight)

Shipping costs are based on either the dimensional weight (volume) or the actual weight of the shipment, whichever is greater. Dimensional weight is calculated by multiplying the length, width, and height of the package and dividing by a carrier-specific factor.

3. Additional Fees

Extra fees may apply for customs processing, security, failed deliveries, returns, waiting times, and address corrections. You are responsible for covering these costs.

4. Third-Party Carriers

If you use a third-party shipping account, you are responsible for all fees associated with that service. DP World Fulfillment does not act as an intermediary between you and the carrier and is not responsible for any third-party carrier charges.

5. International Shipping within the EU and UK

DP World Fulfillment offers international shipping within the EU and UK. International shipping is offered on a best-efforts basis, but delivery is not guaranteed due to potential customs delays or other issues. You are responsible for all customs, duties, and taxes, and DP World Fulfillment will not refund lost or returned international shipments.

6. Shippable Addresses

You are responsible for ensuring the accuracy of shipping addresses. If there are address discrepancies (e.g.,incomplete or incorrect addresses, or differences in residential vs. commercial status), you will be charged for any correction fees or increased shipping costs.

7. Undeliverable Shipments and Returns

Orders returned to DP World Fulfillment without proper documentation (RO number) may be refused or discarded. It is your responsibility to provide accurate shipping and return details, and DP World Fulfillment is not liable for the condition or handling of returned goods.

8. Packaging Options

Basic void filler is included for most shipments, but premium or special void filler may incur additional charges. These fees will be added to your account as needed.